Job Title: IT Service Desk Technician

Company Overview: Device Technologies, established in 1992, is a leading provider of medical solutions to hospitals and healthcare professionals across Australia, New Zealand, and Asia. With headquarters in Sydney and a workforce of over 1000 skilled professionals, Device Technologies represents over 200 trusted brands, focusing on innovation, collaboration, ownership, and ethical business practices.

Job Description: We are seeking an IT Service Desk Technician to join our dynamic team based in New Zealand, supporting our expanding operations in the APAC region. This role offers training opportunities and a hybrid working environment, providing a fantastic opportunity for career growth.

Key Responsibilities: Provide exceptional customer service and support to internal stakeholders. Effectively communicate technical information to non-technical users. Manage and prioritize workload while keeping stakeholders informed of project progress. Demonstrate a genuine interest in technology and willingness to learn new skills. Adhere to ITIL practices and standards. Requirements:

Minimum of 2 years’ experience in an IT Service Desk role. Familiarity with ITIL practices or ITIL certification preferred. Microsoft certifications are desirable. Strong communication and customer service skills. Ability to work autonomously and proactively. Interested?

If you are aligned with our values of innovation, collaboration, ownership, and ethical business practices, and meet the requirements outlined above, we invite you to apply by clicking the ‘apply’ button to access our candidate application portal.

Device Technologies is committed to diversity and equal opportunity in employment. All qualified applicants will receive consideration regardless of race, gender, sexual orientation, religion, ethnicity, disability, age, or other characteristics.

Please note that Device Technologies will conduct pre-employment checks via Sterling RISQ for successful candidates to meet legislative obligations and ensure accuracy of provided information. The hiring process includes identity checks, reference checks, right-to-work verification (for visa holders), and police integrity checks. Additionally, certain roles may require presentation of certifications and/or vaccination status as per role requirements, which will be requested during the interview process.

Address:  47 Arrenway Drive, Albany, Auckland 0632, New Zealand

Timing:  Monday to Friday ( 8am – 5:30pm )

Phone:  +64 9 913 2000

Email:   [email protected]