Job Title: IT Support Officer

Role Overview: Join our team as an IT Support Officer! You’ll be the go-to person for all IT-related matters, providing support to staff, tutors, and students. This is a full-time, permanent position with ample opportunities for growth and development.

Responsibilities:

• Provide first-line IT support for PC and Mac devices, troubleshoot SSO and MFA issues.
• Handle activation code requests and resolve IT issues in person and remotely.
• Investigate telephone and wireless network issues, perform network cabling and patching.
• Manage equipment procurement, hardware/software installation, and printer maintenance.
• Ensure compliance with cybersecurity and data protection policies.

Requirements:

• Previous IT support experience in a university or business setting.
• Strong interpersonal skills, ability to work under pressure, and a sense of humor.
• Attention to detail, good knowledge of Microsoft Office and Windows 10.
• Experience with laptop/desktop installation, configuration, and printer maintenance.

Benefits:

• Contributory pension scheme, 38 days’ annual leave.
• Childcare services, family leave schemes, cycle loan scheme.
• Membership to social and sports clubs, discounted bus travel.

Application Process: Upload a covering letter, CV, and details of two referees in your online application by 30 April 2024. For inquiries, contact [email protected].

Join us at the University of Oxford, where creativity, diversity, and excellence are valued! We welcome applicants from all backgrounds.

Address:  Wellington Square, Oxford OX1 2JD, UK

Timing:  Monday to Friday ( 10am – 5pm )

Phone:  +44 1865 270000

Email:   [email protected]