IT Technical And Support Team Lead
Job Title: IT Technical and Support Team Lead
Job No: Ad-3398
Work Type: Full Time
Location: Wellington
Categories: Train
Description: We are seeking an experienced IT Technical and Support Team Lead to join our team in Wellington. The primary responsibility of this role is to provide exceptional leadership, customer service, and technical expertise in executing IT service duties for Transdev. This includes accurately resolving incidents and service requests within defined Service Level Agreements (SLAs) and leading a team of Technical Analysts.
Key Responsibilities: Lead the IT service delivery team by example, ensuring incidents and service requests are resolved efficiently and effectively. Diagnose L1/L2/L3 application, hardware, network, and software faults either onsite, remotely, or via video conferencing. Work closely with Technical Analysts and Project Managers to deliver projects and programs on time, within budget, and meeting quality standards. Provide technical solutions and support for Transdev Australia and New Zealand’s IT managed environments. Experience and Qualifications:
5+ years of experience in IT service delivery. ITIL Certification is required. Tertiary qualifications in Information Technology or Computer Science are preferred. Networks or Systems qualifications such as CCNA or MCSA are also preferred. Application Deadline: 10/05/2024
If you have the necessary experience and qualifications, we invite you to apply for this role.
Address:Ā Level 3/77 Thorndon Quay, Pipitea, Wellington 6011, New Zealand
Timing:Ā Monday to Friday ( 9am ā 5pm )
Phone:Ā +64 800 801 700
Website: Ā Ā https://www.transdev.com.au/solutions/wellington-train-services/
Job Features
| Job Category | IT Officer |