I have gotten a Canadian visa nine years ago that is valid, but I got to the airport and I was told it is deactivated. Why?

Your Canadian visa might be cancelled even if it looks valid. Here's why:

• Cancelled by Canada: You may have gotten the visa by mistake or broken a rule on a past trip. Canada can cancel visas for such reasons.
• Computer glitch: Less likely, but a system error might have flagged your visa wrong.

What to do:

• Call Canada Immigration (IRCC) at 1-888-242-2100 (Canada/US) or +1-343-579-5555 (elsewhere). Explain the situation and have your passport and travel documents handy.
• IRCC will tell you what happened and what to do next. This might involve reactivating your visa or reapplying for a new one.

Remember: Be honest with IRCC. They can't help you if they don't know the whole story.

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