Refund Policy

Effective: 2026 Jurisdiction: India 18 Sections
01

Purpose

This Refund Policy outlines the terms and conditions under which refunds may be provided for services offered through the platform, ensuring transparency and fairness to all users.

02

Scope

This policy applies to:

  • Employers purchasing job posting packages,subscriptions, or database access
  • Candidates purchasing premium services (if applicable)
  • Any paid services offered via the platform
03

Governing Laws (India)

This policy is aligned with:

Consumer Protection Act, 2019 Information Technology Act, 2000 Digital Personal Data Protection Act, 2023
04

General Refund Principles

  • Refunds are processed only for eligible cases as defined in this policy
  • All refund requests must be submitted through official channels
  • The platform reserves the right to approve or reject refund requests after review
05

Eligible Refund Scenarios

Employer / Recruiter

Refunds may be granted in cases of:

  • Duplicate payment or billing error
  • Technical failure preventing service usage
  • Unauthorized transactions
  • Service not delivered as per agreed terms
Candidate Payments(if applicable)

Refunds may be granted if:

  • Payment for a service not delivered
  • Subscription activated due to system error
  • Proven fraud or misuse of platform
06

Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of mind after purchase
  • Partial usage of subscription or services
  • Incorrect information provided by the user
  • Failure to secure a job or candidate
  • Expired plans or unused credits
07

Refund Request Process

1
Submission

Users mustsubmit a refund request via:

Email support@visaliv.com or use the website support form. Include: Transaction ID, date of payment, Reason for refund, and Supporting documents(if any).

2
Acknowledgement

Request acknowledged within 3–5 working days. A Ticket ID will be issued.

3
Review & Verification

Verification of transaction and usage
Internal review by finance/compliance team
Additional information may be requested

4
Decision & Resolution

Final decision communicated to the user
Refund resolution completed within 60 daysfrom the date of request

08

Refund Method

  • Refunds will be processed via the original mode of payment
  • In case of failure, alternative method may be used
Processing time after approval: 7–10 business days (bank dependent)
09

Partial Refunds

  • May be issued on a pro-rata basis depending on service usage
  • Subject to internal approval
10

Chargebacks & Disputes

Users are encouraged to contact support before initiating chargebacks. The platform reserves the right to suspend accounts in case of fraudulent disputes.
11

Fraud & Abuse Prevention

  • Suspicious refund requests may be investigated
  • Accounts involved in abuse may be suspended or terminated
12

Cancellation Policy

  • Subscription cancellations do not guarantee refunds
  • Future billing cycles may be stopped upon request
13

Limitation of Liability

The platform shall not be liable for:

  • Indirect or consequential losses
  • Hiring outcomes or job placement results
14

Record Keeping

  • All refund requests and decisions documented and stored securely
  • Retained for a minimum of 3 years
15

Policy Updates

This policy may be updated periodically to reflect:

  • Regulatory changes
  • Business or operational updates
16

Contact Details

General Support

support@visaliv.com

Phone

+91 85271 56979

Grievance Officer

complaints@visaliv.com

18

Best Practices

  • Clearly display refund eligibility before purchase
  • Maintain transparent communication with users
  • Provide timely updates during the 60-day review period
  • Ensure compliance with applicable Indian laws