1. Purpose
This Refund Policy outlines the terms and conditions under which refunds may be provided for services offered through the platform, ensuring transparency and fairness to all users.
2. Scope
This policy applies to:
Employers purchasing job posting packages,subscriptions, or database access
Candidates purchasing premium services (if applicable)
Any paid services offered via the platform
3. Governing Laws (India)
This policy is aligned with:
Consumer Protection Act, 2019
Information Technology Act, 2000
Digital Personal Data Protection Act, 2023
4. General Refund Principles
Refunds are processed only for eligible cases as defined in this policy
All refund requests must be submitted through official channels
The platform reservesthe right to approve orrejectrefund requests after review
5. Eligible Refund Scenarios
A. Employer / Recruiter Payments
Refunds may be granted in cases of:
Duplicate payment or billing error
Technical failure preventing service usage
Unauthorized transactions
Service not delivered as per agreed terms
B. Candidate Payments(if applicable)
Refunds may be granted if:
Payment made for a service not delivered
Subscription activated incorrectly due to system error
Proven fraud or misuse of platform
6. Non-Refundable Cases
Refunds will not be provided in the following situations:
Change of mind after purchase
Partial usage of subscription/services
Incorrect information provided by user
Failure to secure a job or candidate
Expired plans or unused credits
7. Refund Request Process
Step 1: Submission
Users mustsubmit a refund request via:
Email: support@Visaliv.com
Website support form
Include:
Transaction ID
Date of payment
Reason forrefund
Supporting documents(if any)
Step 2: Acknowledgement
Request acknowledged within 3–5 working days
Ticket ID issued
Step 3: Review & Verification
Verification of transaction and usage
Internalreview by finance/compliance team
Additional information may be requested
Step 4: Decision & Resolution
Final decision communicated to the user
Refund resolution completed within 60 daysfrom the date of request
8. Refund Method
Refunds will be processed via the original mode of payment
In case of failure, alternative method may be used
Processing time after approval: 7–10 business days(bank dependent)
9. Partial Refunds
May be issued on a pro-rata basis depending on service usage
Subject to internal approval
10. Chargebacks& Disputes
Users are encouraged to contactsupport before initiating chargebacks
The platform reservesthe right to suspend accountsin case of fraudulent disputes
11. Fraud & Abuse Prevention
Suspiciousrefund requests may be investigated
Accountsinvolved in abuse may be suspended orterminated
12. Cancellation Policy
Subscription cancellations do not guarantee refunds
Future billing cycles may be stopped upon request
13. Limitation of Liability
The platform shall not be liable for:
Indirect or consequential losses
Hiring outcomes or job placement results
14. Record Keeping
All refund requests and decisions will be:
Documented and stored securely
Retained for a minimum of 3 years
15. Policy Updates
This policy may be updated periodically to reflect:
Regulatory changes
Business or operational updates
16. Contact Details
For refund-related queries:
Email: support@Visaliv.com
Phone: +91 85271 56979
Grievance Officer: complaints@Visaliv.com
18. Best Practices
Clearly display refund eligibility before purchase
Maintain transparent communication with users
Provide timely updates during the 60-day review period
Ensure compliance with applicable Indian laws