This Refund Policy outlines the terms and conditions under which refunds may be provided for services offered through the platform, ensuring transparency and fairness to all users.
This policy applies to:
- Employers purchasing job posting packages,subscriptions, or database access
- Candidates purchasing premium services (if applicable)
- Any paid services offered via the platform
This policy is aligned with:
⚖️ Consumer Protection Act, 2019⚖️ Information Technology Act, 2000⚖️ Digital Personal Data Protection Act, 2023
- Refunds are processed only for eligible cases as defined in this policy
- All refund requests must be submitted through official channels
- The platform reserves the right to approve or reject refund requests after review
Employer / Recruiter
Refunds may be granted in cases of:
- ✓ Duplicate payment or billing error
- ✓ Technical failure preventing service usage
- ✓ Unauthorized transactions
- ✓ Service not delivered as per agreed terms
Candidate Payments(if applicable)
Refunds may be granted if:
- ✓ Payment for a service not delivered
- ✓ Subscription activated due to system error
- ✓ Proven fraud or misuse of platform
Refunds will not be provided in the following situations:
- Change of mind after purchase
- Partial usage of subscription or services
- Incorrect information provided by the user
- Failure to secure a job or candidate
- Expired plans or unused credits
- Refunds will be processed via the original mode of payment
- In case of failure, alternative method may be used
Processing time after approval:7–10 business days(bank dependent)
- May be issued on a pro-rata basis depending on service usage
- Subject to internal approval
Users are encouraged to contact support before initiating chargebacks. The platform reserves the right to suspend accounts in case of fraudulent disputes.
- Suspicious refund requests may be investigated
- Accounts involved in abuse may be suspended or terminated
- Subscription cancellations do not guarantee refunds
- Future billing cycles may be stopped upon request
The platform shall not be liable for:
- Indirect or consequential losses
- Hiring outcomes or job placement results
- All refund requests and decisions documented and stored securely
- Retained for a minimum of 3 years
This policy may be updated periodically to reflect:
- Regulatory changes
- Business or operational updates
- Clearly display refund eligibility before purchase
- Maintain transparent communication with users
- Provide timely updates during the 60-day review period
- Ensure compliance with applicable Indian laws