Position Available: Technical Support Specialist Company: Randox Location: Antrim, Northern Ireland Role Overview: Randox is currently accepting applications for the position of Technical Support Specialist to join the Customer Services Department. Working alongside the Technical Support Team-Leader, the role involves assisting Randox offices and staff with customer queries and complaints. The primary customer base includes laboratories worldwide, and the role will be based at the Antrim site. Key Responsibilities:

• Provide technical and applications support for Randox reagent and quality control materials.
• Handle and troubleshoot technical customer queries from local and international locations.
• Offer product information and advice on the application of Randox procedures.
• Review and analyze performance data and comparative studies.
• Conduct product and instrument training for international staff.
• Utilize query-logging software to record and monitor the status of customer and internal queries.
• Develop a high level of product knowledge covering all Randox product groups.
• Note: The role may involve regular international travel to support the global customer base.

Candidate Requirements:

• Honours degree in Biochemistry, Chemistry, Immunology, or a Life Science related discipline (2:1 or above).
• Willingness and availability for international travel.
• Excellent communication skills (verbal and written) with confidence in dealing with customers.
• Ability to work both in a team environment and independently.
• Advanced IT skills.
• Ability to work under strict timeframes and meet deadlines.
• Willingness to develop a high level of product knowledge.
• Valid Driving Licence.

About Randox: Randox Laboratories is an international company operating in over 145 countries, experiencing unparalleled growth. Recognized for its crucial role in the UK’s National COVID Testing Programme, Randox quickly developed a test for COVID-19 and is currently operating at a capacity of 180,000 samples per day. As a world leader in diagnostics for clinical healthcare, toxicology, and food security, Randox's expertise and product portfolio contribute to improving global health and saving lives. The company's success is attributed to pioneering products and the commitment and skill of its workforce, which continues to grow exponentially. Address:  61 Largy Rd, Gortnagallon, Crumlin BT29 4RN, UK Phone:  +44 28 9442 2413

Position Available: Specialist Technical Support Level 4 (Network Infrastructure Engineer) Company: RSR Public Safety Overview: RSR Public Safety, a recruitment specialist in public safety, housing, and enterprise security, is currently hiring on behalf of its policing client based in Hindlip. We are seeking a Specialist Technical Support Level 4 (Network Infrastructure Engineer) for a full-time, permanent role offering a competitive salary of £51,341.40 per annum. Main Duties:

• Provide technical support level 4 capability, addressing customer problem-solving activities and invoking external support when necessary.
• Deliver an effective, high-quality service to the organization and customers, researching and resolving customer issues promptly.
• Manage and collaborate with suppliers/partners to ensure seamless service provision.
• Produce required documentation to the prescribed standard and update procedures/documentation as needed.
• Contribute to creating new knowledge base articles for team and customer reference.
• Diagnose faults in technical systems, take appropriate action, and escalate as necessary.
• Undertake other duties as required based on the nature, level of responsibility, and grading of the post.

Essential Requirements:

• ICT (Level 5) professional qualification or equivalent.
• Professional Management qualification (Level 5) or equivalent.
• ITIL certification in IT Service Management or similar.
• Knowledge and understanding of Industry Best Practice and guidelines, such as ITIL v4.
• Significant knowledge of relevant IT technologies and applications.
• Substantial hands-on experience in a specialist technical support environment for hardware and software.
• Extensive experience working in physical and virtual teams, assisting in workload management.
• Substantial experience in problem-solving, solutions development, and system management.
• Vetting is required for this role, and the successful individual must obtain and maintain clearances.

Application Process: If you have the relevant experience and wish to be considered for this position, please email your CV to [email protected]. If this role is not suitable for you but you know someone who might be interested, please refer them to RSR Public Safety, and you may be eligible for our referral bonus scheme. Note: Due to the high volume of applications, if you do not receive a response within 7 working days, your application has been unsuccessful. RSR Public Safety is a member of the Red Snapper Group, acting as both an employment agency (permanent) and an employment business (temporary), providing a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer. Address: 10 Alie St, London E1 8DE, United Kingdom Timing:  Monday to Friday ( 08:30 – 06:00 ) Phone:  +442031193300

Position Available: First Line IT Technician Employer: Oxford High School Working Hours: Full-time, all year round Contract Type: Permanent Salary: £22,000 - £26,000 per annum Overview: An exciting opportunity has arisen for a First Line IT Technician to join the IT support team at Oxford High School, a leading independent day school in the heart of Oxford. This role offers a chance to play a key role in a supportive IT community, collaborating with other GDST schools and Head Office. As the first point of contact, you will provide technical support and advice to staff and students across three school sites, supporting various activities and events. Key Responsibilities:

• Be the first point of contact for technical support and advice to staff and students.
• Support a wide range of activities and events across three school sites.
• Proactively and flexibly solve problems with a keen desire to learn.
• Possess excellent social and communication skills.
• Work with a dynamic team in an ever-changing technological landscape.
• Contribute to trust-wide projects, policies, and procedures.
• Engage with enterprise-class technologies, including but not limited to:
  • Microsoft SCCM
  • Microsoft Active Directory and Group Policy
  • Microsoft Hyper-V
  • Mobile Device Management (MDM) systems
  • Chrome OS, Windows, iOS, and macOS devices
  • Enterprise wireless and VOIP systems
  • Microsoft 365 and Google Workspace
  • Enterprise anti-virus and endpoint protection
  • Data backup and recovery systems
  • Print management and accounting systems (e.g., Papercut)
  • IT Helpdesk Management Systems

Qualifications and Skills:

• Working knowledge of computers and troubleshooting.
• Proactive and flexible problem solver.
• Strong social and communication skills.

About Oxford High School: Founded over 140 years ago, Oxford High School has been at the forefront of innovative and pioneering approaches to girls' education. The school is committed to investing in staff personal development through training and learning initiatives. Benefits:

• Competitive salaries and pay progression.
• Access to extensive professional development opportunities.
• Training grants for qualifications.
• Generous pension schemes.
• Free life assurance benefit.
• Free school lunches.
• Up to a 50% discount on fees for children at GDST schools.
• Retail and lifestyle discounts through Pluxee.
• Financial guidance and support through Hymans Robertson.
• Competitive terms and conditions of employment.

How to Apply: For further details and to apply, please click the "Apply" button. The closing date for applications is midnight on 3rd December 2023. Interviews are scheduled from 7th December 2023. Early application is strongly advised as we reserve the right to close the advertisement early if a sufficient number of applications are received. Contact Information:

• Vacancy ID: 031628
• Closing Date: 03-Dec-2023
• Contact Person: Human Resources
• Contact Email: [email protected]
• Contact Number: (Provide contact number)

Address:  10 Bressenden Pl, London SW1E 5DH, UK Timing:   Monday to Friday ( 09:00 Am – 05:00 Pm ) Phone:   +44 20 7393 6666 Email:    [email protected]

Position Available: IT Support Apprentice Overview: We are seeking an enthusiastic and self-motivated individual with a keen interest in learning and initiative-taking. This apprenticeship opportunity involves working towards a Level 3 IT Support qualification, providing essential support to staff and students. The role will be closely aligned with the Director of IT and Senior Technician, contributing to the dynamic digital education landscape at Durrington High School and other schools within our trust. Requirements:

• 5 GCSEs, including Maths and English at grades A-C (4-9).
• Possession of a valid driving licence.
• High attention to detail, logical thinking, strong organizational and problem-solving skills.
• Excellent communication skills.
• Ability to work efficiently under pressure, meeting operational and project-based tasks against demanding SLA agreements and challenging deadlines.
• Experience in using Microsoft Operating System.
• Capability to occasionally provide out-of-hours maintenance and support on a 'best-efforts basis'.

Key Responsibilities:

• Study towards Level 3 IT Support apprenticeship qualification.
• Provide support to staff and students.
• Work closely with the Director of IT and Senior Technician in a fast-paced environment.
• Contribute to the development of the digital education landscape.
• Occasionally provide out-of-hours maintenance and support.

Duration: The apprenticeship program will span 12 months, followed by up to 5 months for the End Point Assessment. The initial employment will align with the course duration, with potential for a permanent role upon qualification. How to Apply: If you believe you possess the qualities to contribute significantly to our school and Trust, we encourage you to apply. For any inquiries about the role, please email Alex Robbins, Director of IT, at [email protected]. Application Deadline: Applications must be submitted by 9 am on Monday, 27th November. Safeguarding and Wellbeing: Durrington High School is committed to the safeguarding and wellbeing of all students. Staff are expected to adhere to the school’s Safeguarding and Child Protection Policy, supported through regular training. Pre-employment Checks: In addition to statutory pre-employment checks, this appointment will undergo an enhanced DBS check, a safeguarding background check, and an interview. Equal Opportunity Employer: Durrington Multi Academy Trust is an equal opportunity employer, welcoming unique contributions from individuals of diverse backgrounds. We celebrate diversity in education, including opinions, culture, ethnicity, race, gender, gender identity and expressions, nationality, age, languages spoken, color, religion, disability, sexual orientation, and beliefs. Job Type: Full-time, Fixed-term contract, Temp to perm, Apprenticeship Contract Length: 18 months Salary: £10,158.72-£20,048.08 per year Benefits:

• Health & wellbeing programme
• On-site parking

Schedule: Monday to Friday Work Location: In-person Address: The Blvd, Worthing BN13 1JX, UK Timing: Monday to Friday ( 08:45 Am – 04:00 Pm ) Tuesday Off Phone:  +44 1903 244957 Email:  [email protected]

ABOUT THE ROLE Julian House, a charity committed to making a positive impact on the lives of the most vulnerable individuals in society, operates various projects each year, assisting thousands in overcoming homelessness, finding employment, escaping domestic abuse, and more. If you are seeking a role that provides genuine job satisfaction, promising career prospects, and an attractive benefits package, you could be the candidate we are searching for! Job Role: Junior IT Engineer Salary: £12,480 Hours: Part-time, 22.5 hours per week Contract Type: Permanent Location: Bath Role Overview: As a Junior IT Engineer, your primary responsibility will be to provide IT support to all staff. This includes setting up and configuring IT equipment such as laptops and mobile phones, creating and deleting user accounts in multiple systems, and managing permissions. Responsibilities:

• Assist senior IT staff with the implementation of projects, systems, and software, potentially involving off-site work.
• Set up and configure laptops using imaging software and install required software.
• Collaborate with colleagues to respond to and resolve incident tickets raised through the helpdesk portal.
• Maintain an updated asset register.
• Assist staff with various aspects of the IT equipment they use.

Qualifications / Requirements:

• Completion of an IT course at College level (A Level or BTEC, etc).
• Effective communication skills with individuals of all technical abilities, avoiding unnecessary technical jargon.
• Strong research skills to resolve issues where the answer is not immediately apparent.
• Previous customer service experience, not necessarily in an IT role.
• Empathy and understanding of the needs of homeless and socially excluded individuals.

For the full job description, please click here. Benefits of Joining Our Team:

• Opportunities for career development and free monthly training sessions.
• Sliding salary scale with increases for the first 3 years.
• Wellbeing-related support, up to 6 free counselling sessions, and more.
• Generous annual leave, inclusive of an extra day off for your birthday.
• Staff discounts at Julian House charity shops and bike workshops.
• Competitive pension scheme.
• Instant access to healthcare professionals and discounts on health treatments.
• Supportive culture with regular supervisions and Reflective Practice sessions.

Our Ethos: As an Equal Opportunities employer, we are committed to creating an inclusive culture. We encourage applications from individuals from all backgrounds and cultures, especially those underrepresented in the workplace. We also welcome applications from those with lived experience. DBS Checks: All applicants working with our clients will undergo an enhanced Disclosure and Barring Service (DBS) check. A criminal conviction will be assessed based on relevance to the role. Get in Touch: If you have any questions about the Junior IT Engineer role, please contact the Recruitment Team at [email protected]. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the ideal candidate is found. Submit your application promptly to avoid missing out on this opportunity! Address:  27, Rosewell Court, Kingsmead, Bath BA1 2AQ, United Kingdom Timing:   Wednesday to Friday ( 09:00 Am – 05:00 Pm ) Phone:  +44 1225 354650 Email:  [email protected]

ABOUT THE ROLE Organization: Wirral Metropolitan Borough Council Position Type: Volunteer - Unpaid Location: Wirral Contract: Voluntary Working Pattern: Flexible Hours/Part Time Hours: Various hours DBS Check: No Closing Date: 17/12/2023 at 23:59 Reference: NS/23/261688 Wirral Metropolitan Borough Council is actively seeking dedicated and enthusiastic individuals who are interested in volunteering to support staff in various roles. Volunteer Opportunities Available:

1. IT Support:
   • Assist with IT-related tasks and provide support to staff.
2. Family History:
   • Support initiatives related to family history research and services.

Application Process: If you are interested in applying for one of these rewarding volunteer roles, please download and complete the Volunteer Application form provided below. Submit the completed form to [email protected]. Contact for Informal Inquiries: For informal discussions or inquiries about the volunteer roles, please reach out to Elaine Wilson via email at [email protected]. Note: These volunteer positions are unpaid, and the Council values the time and dedication of individuals contributing to community initiatives. We appreciate your interest in making a positive impact through volunteering. Address:  Cheshire Lines Bldg, Canning St, Birkenhead CH41 1ND, United Kingdom Timing:  Monday to Sunday ( 08:00 Am – 09:00 Pm ) Phone:   +44 870 218 3829 Email:  [email protected].

ABOUT THE ROLE Join Defence Digital and be a part of a team dedicated to building and delivering services that make a real-life impact on the security and protection of the UK. As a valued member, you'll contribute to crucial work in an environment unlike any other, surrounded by a supportive team. Working in a Civil Service project delivery role for Defence Digital offers a rewarding and challenging career within government and the Project Delivery profession. You'll have the opportunity to engage in a diverse array of projects delivered to end users in the Armed Forces and wider departments. Currently managing nearly 200 projects and programs, Defence Digital is at the forefront of technological advancements in the defense sector. Position Overview: As a Programme Manager in the Strategic Services team, you will lead a defined set of In Services capabilities, overseeing their replacement and associated business change activities. Your primary responsibilities include ensuring successful delivery of required outcomes, maintaining and developing established governance and assurance, monitoring progress, managing risks and issues, and ensuring business readiness for change. Key Responsibilities:

• Business Cases: Develop and clear multiple business cases in collaboration with project leads and Subject Matter Experts (SMEs).
• Communications & Stakeholder Management: Identify and manage stakeholder relationships, highlighting the need for senior-level support. Manage internal and external relationships with multiple contract leads.
• Line Management and Guidance: Provide direction and guidance on development to the team and across the departmental profession.
• Resource Management: Secure resources and direct planning, scheduling, resourcing, and estimating for complex and numerous small projects and in-service leads.
• Risks & Issues: Oversee risk and issue management, ensuring mitigations are in place and resolved through negotiated agreement.
• Benefits Realization: Ensure realization of benefits for customers through planning, designing, and ensuring project outputs meet program requirements.
• Programme Performance & Controls: Maintain overall integrity and coherence of projects within a program and governance framework. Plan program assurance activities.
• Leadership Vision & Objectives: Cascade vision and translate it into delivery objectives for the team. Lead projects to deliver the right outputs to meet program benefits and outcomes.
• Dependency Management: Work with project leads and business as usual to actively manage dependencies, act as an arbiter and enforcer, and resolve issues between various elements of the program.

Person Specification:

• Ideally, experience working as a member of a large or medium complexity program.
• Candidates must carry out all duties from a UK location and cannot do so from an overseas location at any time.

Qualifications: Candidates must hold either the PRINCE2 Practitioner, APM PMQ, MSP Practitioner Qualification, or similar. Documentary evidence of achievement will be required if called forward for an interview. Benefits:

• Salary: £37,957.31-£91,399.48 per year.
• Civil Service Defined Benefit Pension scheme contribution of £15,571.
• Flexible working options.
• Inclusion and diversity initiatives.
• Civil Service Learning for tailored development.
• Industry-recognized qualifications support.

Learning & Development:

• Tailored learning for role and career objectives.
• Professional and personal development opportunities.
• Access to thousands of training courses through Civil Service Learning.
• Industry-recognized qualifications support.

Job Types: Permanent, Full-time Schedule: Flexitime, Monday to Friday Work Location: In person, with potential for remote work. Reference ID: CSJ325279 Address:  Westwells Rd, Corsham SN13 9GB, UK Timing:  Monday to Wednesday ( 24hours ) Phone:  +44 20 7218 9000 Email: [email protected].

Are you passionate about solving problems and possess exceptional communication skills? We are in search of a skilled individual to join our team as a Service Desk Advisor, playing a pivotal role as the frontline hero in delivering top-tier IT support to our esteemed customers. Job Title: Service Desk Advisor Location: London, N1 Hourly Rate: £20.63 Working Days: Monday - Friday Hours: 9 a.m. - 5 p.m. Key Responsibilities:

• Manage requests and encourage users to utilize self-service systems.
• Provide remote assistance to users through instant messenger and remote support tools such as Dameware.
• Assist with issuing and resetting passwords using agreed procedures to maintain system security.
• Escalate more complex technical issues to higher-level support teams when necessary.
• Receive alerts and monitor the availability and performance of ICT systems using tools, including Solarwinds.
• Maintain accurate and up-to-date documentation of common issues and their resolutions.
• Provide on-site support or training to users of the systems as required.
• Participate in team meetings, training, and other team activities.
• Collaborate with other teams to resolve issues and improve overall support processes.
• Undertake other duties commensurate with the grade of the post.

Requirements:

• Extensive experience supporting digital services, assisting users over the phone, and using remote support tools.
• Demonstrate awareness of ITIL best practices.
• Ability to work collaboratively with other IT professionals and support teams.
• Remotely resolve incidents and complete service requests, including installing software using a software delivery tool.
• Proven ability to prioritize and categorize work to meet service level agreement targets and other priorities.
• Ability to maintain user security for access to systems.
• Familiarity with security standards and all relevant legislation affecting security.

Ready to make a difference in the world of IT support? Apply now for the Service Desk Advisor position and bring your skills to a team that values excellence and client satisfaction. The role is for an immediate start until 19 January 2024, with a possibility of extension. Sector: Engineering & Technical Start: 13/11/23 End: 11/12/23 Contact: Tivisha Seetahul Job Ref: 0000059898 Address:  House 21, Chester, 27 George St, Oxford OX1 2AU, United Kingdom Timing:    Monday to Friday ( 08:00 Am – 05:00 Pm ) Phone:  +44 1865 264050 Email:  therecruitment-group.co.uk

Job Purpose: Lotus Design seeks to enhance its dynamic and proficient team by adding a Desktop Engineer. This role is pivotal in maintaining the studio's digital infrastructure, ensuring the seamless operation of hardware and software systems crucial to vehicle design. As a Desktop Support Engineer, you will provide technical support, troubleshoot issues, and implement cutting-edge technologies in collaboration with cross-functional teams. Your responsibilities include managing software installations, updates, and licenses, with a focus on robust security measures to safeguard digital assets. Your proactive approach will minimize downtime and optimize workflow efficiency, fostering a highly productive and innovative work environment for our design teams. Join us in contributing to the pursuit of automotive design excellence and play a crucial role in shaping the future of automotive innovation. Main Duties & Responsibilities:

• Workstation and Laptop Builds (Windows 10)
• Printer Maintenance - Monitoring consumables
• Address user tickets concerning hardware, software, and networking; respond to client requests
• Troubleshoot networking, connection issues, as well as accounts/authentication
• Provide support via remote link or on-site as needed
• Diagnose problems through targeted questions
• Asset Management (Stock control)
• Network Patching
• Assist IT Lead and contribute to project work
• Account creation/requests (including Mailboxes)
• Mobile Phone support (Android and iOS)
• Support Virtual Reality Hardware/Environment
• Create user guides with simple, step-by-step instructions
• Install and maintain hardware and computer peripherals
• Install and upgrade operating systems and computer software
• Customize desktop applications to meet user needs
• Guide users through application and peripheral installations
• Provide basic training in computer operation and management
• Direct unresolved issues to the next level of support personnel
• Test alternative pathways until issue resolution
• Follow up with clients to ensure system functionality
• Advise on software or hardware upgrades
• Report customer feedback and potential product requests
• Assist in creating technical documentation and manuals
• Research new technologies and hardware
• Support Design reviews and VIP visits

Internal Stakeholders:

• Design Teams
• Operational Support Teams
• Senior Leadership Teams
• Teams at multiple locations in the UK and the EU

Competencies:

• Adaptive Thinking: Understands problems, situations, and issues; applies analysis to improve business performance.
• Continuous Improvement through Creative Solutions: Solves problems creatively and questions established ways of doing things.
• Engaging Teams: Delivers high performance through effective team working; supports a culture where the input of all is valued.
• Focused Development: Builds skills and competencies of self and others; contributes to improving organizational capability.
• Influencing: Successfully builds support for ideas through effective and appropriate communication strategies.
• Organized: Undertakes work in a well-thought-out, timely manner.
• Liaising/Networking: Builds internal/external networks to deliver business objectives.
• Drive and Accountability: Demonstrates drive and persistence to meet or exceed goals for self and others.
• Commercial Acumen: Understands the markets within which the company operates; strives to deliver outstanding business performance.

Essential Criteria:

• Proven work experience as a desktop support engineer or support technician.
• Hands-on experience with Windows/Mac OS environments.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Working knowledge of office automation products and computer peripherals, like printers and scanners.
• Knowledge of network security practices and anti-virus programs.
• Customer-oriented attitude with excellent interpersonal skills.
• Good written and verbal communication skills.
• Ability to perform remote troubleshooting and provide clear instructions.
• Excellent problem-solving and multitasking skills.

Desirable Criteria:

• Experience of working in an OEM (Original Equipment Manufacturer) desirable but not required.
• IT-related qualification.

Address:  Potash Ln, Hethel, Norwich NR14 8EZ, United Kingdom Timing:    Monday to Friday ( 09:00 Am – 05:00 Pm ) Phone:   +44 330 094 8047 Email:   [email protected]

We are currently seeking a Technical Support Officer to join our waste team located in Welwyn Garden City. In this role, you will be responsible for providing permitting and administrative technical support to the Waste teams, which includes overseeing incoming monitoring data, maintaining files and databases, and handling general administrative duties. This opportunity is open to applicants from various backgrounds, making it suitable for graduates, individuals returning to the workforce, or those seeking a career change. Being responsive to incidents is a crucial aspect of our work. The position entails taking on an incident role and being available to respond to incidents or provide business continuity support during such events. Additional compensation may be provided for this aspect, and comprehensive training and workplace adjustments will be offered to support your role in incidents. About the Team: You will be an integral part of the Environmental Permitting Regulation Waste teams, responsible for regulating waste management activities across Hertfordshire, North, East, and West London, as well as parts of Essex. Our team is dedicated to hiring individuals who reflect the diverse communities we serve. Our mission involves delivering an efficient and effective response using the available resources, collaborating with operators, partners, and local communities to influence behavior and promote good practices. Experience/Skills Required: While we are seeking candidates with the following skills, thorough training will be provided:

• Previous experience in similar administrative roles supporting team members.
• Ability to work efficiently and effectively in a fast-paced environment with constantly shifting deadlines and parameters without compromising quality.
• Effective communication skills.
• Quick grasp of new IT systems and competence in using IT services such as Microsoft Office programs (e.g., Outlook, Word, Excel, etc.).
• Proactive work approach, with the ability to prioritize workload independently.
• Previous experience in a regulatory environment would be advantageous but is not essential.

Contact and Additional Information: At the Environment Agency, we are committed to diversity, seeking new perspectives, welcoming different experiences, and promoting inclusivity within our staff team and wider communities. Our Welwyn Garden City office operates on a hybrid model, allowing individuals to work either from home or at the office (with a minimum number of days in the office per week, to be agreed with your line manager and periodically reviewed). Employees from all backgrounds are supported through various employee networks. For further details, please contact Jo Miles, Waste Team Leader, via email: [email protected]. You can also download the candidate pack for more information. Address:  15 Bessemer Rd, Welwyn Garden City AL7 1HE, United Kingdom Timing:  Monday to Friday ( 7 Am – 7 Pm ) Phone:   +44 370 850 6506 Email:  [email protected]

About UKRI Digital, Data, and Technology (DDaT) The UKRI Digital, Data, and Technology (DDaT) department provide enterprise technical services that form the foundation of UKRI’s business capabilities. Coordinating services across a federated team of IT professionals, this department ensures impactful outcomes across UKRI. Job Summary This role presents a unique opportunity for an experienced professional to step into a planning and operations position within an organization at the forefront of research and innovation in the UK. Reporting directly to the Head of Service Delivery and supported by technical specialists, you will be tasked with driving the implementation of a robust IT resilience roadmap and enhancing the organization’s overall capability. Job Description Key Responsibilities:

1. IT Disaster Recovery (DR) Leadership:
   • Develop and maintain the IT DR framework, policies, and procedures in alignment with UKRI's risk appetite.
   • Coordinate the development, maintenance, and testing of disaster recovery plans for critical IT services and applications to ensure resilience and recovery capability.
   • Identify and evaluate IT DR risks and issues, recording them in risk registers and proposing mitigating actions.
2. Third-Party Supplier Management:
   • Lead the development of relationships with third-party suppliers.
   • Collaborate with external vendors to ensure thorough preparation and timely delivery of requirements for successful DR tests.
3. Project Support and Requirements:
   • Provide IT DR requirements to projects, ensuring alignment with the IT DR framework, policies, and procedures.
   • Review business requirements to ensure they meet IT DR standards.
   • Review high-level designs to ensure they incorporate and meet IT DR requirements.
4. System Resilience and Recovery:
   • Ensure system Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) are met in line with SLAs agreed with business lines.

Person Specification:

• Effective Decision-Making:
  • Demonstrate strong decision-making skills with a customer-focused approach.
• Communication Skills:
  • Effectively communicate with adaptability to different environments and audiences.
• Self-Motivation:
  • Be self-motivated, show initiative, and work with minimal direction.
• IT Disaster Recovery Expertise:
  • Possess a strong understanding of IT disaster recovery processes, methodologies, and relevant standards.
• Third-Party Collaboration:
  • Provide evidence of working with third-party providers to complement internal teams.
• Risk Assessment Experience:
  • Prior experience in conducting business impact analysis and risk assessments.
• Senior-Level Coordination:
  • Coordinate and communicate risks/issues at a senior level, offering appropriate and effective solutions.

Link to Full Job Description Benefits: In addition to a competitive salary of £51,716, UK Research and Innovation offers:

• Outstanding defined benefit pension scheme.
• 30 days’ annual leave, plus 10.5 public and privilege days (full-time equivalent).
• Employee discounts on retail and leisure activities.
• Employee assistance programme for confidential help and advice.
• Flexible working options.

Things to Know:

• Selection process details are available on the careers page.
• Successful candidates must undergo a criminal record check.
• Nationality requirements are specified, and candidates must meet security requirements.
• The Civil Service Code sets out standards of behavior for civil servants.

How to Apply: Applicants should provide an up-to-date CV and a cover letter outlining their suitability for the role. Additional application details are available on the careers page. Contact Information:

• Job Contact:
  • Recruitment Team
  • Email: [email protected]
• Recruitment Team:
  • Email: [email protected]

For Further Information Address:  Research England, Westward House, Lime Kiln Close, Stoke Gifford, Bristol, BS34 8SR

About Us JDE Peet’s stands as the world's premier pure-play coffee and tea company, boasting roots dating back to 1753 and headquartered in the Netherlands. Our influence spans over 100 countries, featuring a diverse portfolio of more than 50 brands, such as L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick, and Moccona. Working with JDE Peet’s At JDE Peet’s, we are a community bound by the power and potential of tea and coffee. Fostering an environment that values freedom and the pursuit of opportunities, we provoke new ideas to make a substantial impact. Our goal is straightforward: Unleashing the possibilities of coffee and tea underpins everything we do. We embody our ambitions by translating intention into action, consistently moving things forward. Encouraging an open and collaborative setting, we provide various learning and development programs to support personal growth. At JDE Peet's, we believe in the magic that can happen over a cup of coffee or tea. Our commitment to a diverse and inclusive culture empowers us to serve every coffee and tea lover in the best possible way. No matter your background, origin, lifestyle, or coffee/tea preference, at JDE Peet’s, you can pursue your ambitions and contribute to our collective success. As you grow, we grow, and the world of coffee and tea flourishes. Job Description Are you prepared to lead the transformation of businesses through the boundless power of technology? Are you enthusiastic about the endless possibilities that the digital realm offers? If so, an exciting opportunity awaits you! Given the exponential growth of technology, IT has become a critical success factor for every business function within JDE. To harness IT as a competitive advantage, we are transitioning our IT department into a true technology business partner. The Global Information Services (GIS) department oversees this transformation across three expertise areas: Infrastructure and Shared Platforms, Strategy and Planning, and Business Solutions. As the Cluster IT Manager, you will spearhead our technological evolution, turning the "Art of Possible" into reality. Your role involves leading a team of tech enthusiasts, creating IT strategies aligned with business goals, ensuring our IT is unparalleled. You will be the primary point of contact for the cluster, representing Global Information Services to business leadership and local stakeholders. Moreover, you will champion the cluster business within GIS, responsible for end-to-end IT engagement, business technology strategy development, service management, risk management, and relationship management with our business functions. Key Responsibilities:

1. Strategic Planning:
   • Develop and implement IT strategies emphasizing digital transformation and innovation to enhance the organization's competitiveness, agility, and efficiency.
2. Team Leadership:
   • Lead and engage IT teams to support business operations and drive innovation, ensuring they have the capabilities and resources needed for successful transformation initiatives.
3. Technology Management:
   • Oversee the selection, deployment, and ongoing optimization of technologies aligned with the global IT landscape and governance.
4. Change Management:
   • Implement effective change management strategies to ensure smooth adoption of digital transformation initiatives, fostering a culture of adaptability and innovation.
5. Budget Management:
   • Manage the IT budget, allocating resources to support digital transformation initiatives and ensuring a strong return on investment.
6. Stakeholder Management:
   • Build and maintain strong relationships with internal and external stakeholders, including business leaders, vendors, and customers, to ensure IT initiatives meet their needs and expectations.

Qualifications Working in the world's largest pure-play coffee and tea company entails significant ambitions and responsibilities. At JDE Peet’s, we are hands-on, offering you an opportunity to leave your mark in a fast-paced environment where high energy, quick thinking, and swift action are essential. To excel as a Cluster IT Manager UK&I, we are seeking someone with:

• Extensive Experience: Substantial experience in IT and FMCG business/industry.
• Advisory Role Expertise: Experience in an advisory role in Information Systems to the business leadership function.
• Tech Passion: An insatiable love for technology and its transformative power.
• Leadership Experience: Proven leadership with an understanding of business process management, shaping IT success.
• Strategic Mindset: A visionary capable of turning ideas into reality.
• Team Building: Ability to nurture and inspire an empowered team for growth.
• Innovation Drive: A continuous seeker of the next big thing in tech.
• Cyber Savvy: Expertise in safeguarding digital assets.
• Business Acumen: Understanding of how technology can drive business growth.
• International Experience: Experience in a multi-cultural international organization is preferred.

Join JDE Peet’s on this exciting journey, where your contributions will shape the future of coffee and tea! Address:  Ruscote Ave, Banbury OX16 2QU, United Kingdom Timing:   Monday to Friday     8 am–5:30 pm Phone:   +44 1295 264433

 ABOUT THE ROLE We offer two bonuses – one based on personal performance (paid quarterly) and another based on company performance (paid annually) – along with private healthcare, dental cover, and a generous pension scheme. Are you passionate about problem-solving and troubleshooting? Whether you're a recent graduate, college leaver, store colleague, or someone with an interest in IT, we have an exciting opportunity for you! Maybe you're the go-to person for friends and family or have built your own PC and are now looking to take the first step into an IT career. If any of these descriptions match you, we want to hear from you! We are currently expanding our support teams and are seeking Technical Customer Support Analysts with varying levels of experience, including those with no prior experience in an IT environment. Your primary responsibility will be to provide excellent IT support to our colleagues working in-store, off-site, and in our offices. Handling queries through various channels – online, phone, or online chat – you will assess the problem before working towards resolution or escalating it to our specialist teams. Taking full ownership of the problem, you'll ensure stakeholders are kept updated on progress, even if it's not a quick fix. The role involves shift rotations to provide assistance across the company, including some weekend work. We are open to discussing any flexibility you might need. Experience: While there's ample support and mentoring as you learn the role, a genuine interest in IT and the ability to deal with customers are crucial for success. Managing desk priorities and having a helpful attitude towards understanding issues and finding solutions are key attributes we're looking for. What We Offer: For over three decades, our purpose hasn't changed: we are here to make a positive difference to the lives of all through exceptional products, services, and value – setting us apart. At Specsavers, we promise to make you feel good, smart, and cared for. Embark on an exciting journey with us, where we are constantly nurturing talent from within, leading to multiple promotions from Service Desk management and other routes within our Technology division. Specsavers places a strong focus on development, and we're eager to discuss where you envision your career going. You'll receive a competitive salary and an excellent bonus plan, comprising two bonuses – one based on personal performance (paid quarterly, approximately £550 per quarter) and another based on the company's performance (paid annually). Additionally, you'll enjoy private healthcare, dental cover, life assurance, and a robust pension. This team offers abundant career opportunities within IT and across the entire business. If you're ready for your next career move with a company that allows you to make your mark, we're here waiting for you! Address:  Specsavers Optical Group, La Villiaze, St. Andrew’s, Guernsey, GY6 8YP Timing:  Monday – Sunday     9:00 – 18:00 Phone:  0207 1000 241 Email Link : specsavers.co.uk

Is Process Improvement Your Expertise? We are seeking an individual to take charge of overseeing and coordinating IT programs and projects from initiation to completion. Beyond program management duties, you will lead a team of three Project Managers, ensuring the successful delivery of IT initiatives. This role encompasses strategic planning, execution, resource allocation, and team leadership. Our mission is to connect millions of people and communities across the North, with 2,500 trains a day facilitating connections to jobs, friends, family, and the wonders of the North. At the core of our business is a commitment to improving rail travel, enhancing the on-board and station experience, and driving economic value and sustainable growth for the North and its people. Our values—Make a difference. Make it last. Make it yours. Make it easy. Make it happen.—drive our dedication to creating a positive impact. If these values resonate with you, we invite you to join us on this journey. About the Role: Reporting to the Head of IT, you will define, plan, and execute strategic IT programs aligned with the organization's objectives. Your responsibilities include overseeing program risk management, issue resolution, and escalations. Leading a team of three Project Managers, you will provide guidance, support, and mentorship in project execution. Fostering a culture of collaboration, continuous improvement, and innovation within the management team is a key aspect of this role. Traveling around the network when required to build and maintain relationships with key stakeholders, including senior management, business units, and external partners, is an opportunity provided by this role. If this resonates with your aspirations, we’d love to hear from you. Key Responsibilities: This role involves diverse and challenging responsibilities, including:

• Developing program budgets and tracking financial performance, ensuring programs are delivered within budget constraints.
• Monitoring program progress and preparing regular status reports for senior management.
• Implementing best practices and ensuring compliance with industry standards and regulatory requirements.
• Developing and executing change management strategies to minimize disruptions and ensure the successful adoption of new IT solutions.

About You: To thrive in this role, you will need a Project Management qualification (e.g., Prince2 Practitioner or equivalent) and proven experience in building relationships with senior stakeholders. We are also looking for the following:

• Ability to plan and coordinate technical resources through effective resource management processes.
• Some experience leading Cyber projects or Finance and HR System refresh programs would be advantageous but not essential.
• Ability to lead and motivate.
• Risk management experience.
• Strong communication skills for all levels, both written and verbal.

Our Benefits: We value our people and reward hard work with a benefits package that includes:

• Free Travel on Northern services, extended to partners/spouses and dependents, subject to certain eligibility criteria.
• 75% discount with other Train Operating Companies after 2 years of service.
• Defined Benefit Pension Scheme with a generous 1.5 times employer contribution.
• Maternity and Paternity Benefits, offering 9 months’ maternity leave on full pay and 2 weeks’ paternity leave on full pay.
• Employee Assistance Programme for advice, support, and information.
• Holiday Purchase Scheme allowing the purchase of up to 5 additional days of annual leave each year for Manager and Executive level employees and above.

For more details, please visit our [Benefits page](insert link). Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received. If you miss the application window for this role, please continue to check for other opportunities, as we are always looking for great people to join the Northern Team. As an equal opportunities employer and a promoter of diversity and inclusion in the workplace, we encourage applications from candidates of all backgrounds. We are committed to creating a workplace that welcomes diversity, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation. Our Disability Confident status reflects our commitment to making the most of the talents that disabled people can bring to the workplace.

ABOUT THE ROLE We take great pride in fostering unity as One Team at East Midlands Railway (EMR). Our commitment revolves around ensuring safety, delighting customers, acting with integrity, and placing customers at the core of our sustainable railway for the East Midlands. With a workforce of over 2,500 individuals, our success is driven by our people, and the IT team plays a vital role in this success. As a seven-time accredited Top Employer, we prioritize our people, striving to create an environment where everyone feels empowered to bring their authentic selves to work. At EMR, we actively seek to embrace diversity in our workforce, acknowledging that we are currently under-represented in terms of females and ethnic minority groups. To address this, we are taking affirmative steps to foster a positive and inclusive culture, encouraging applications from those who identify with these groups to better mirror our communities. An exciting opportunity has arisen to join #TeamEMR as an IT Business Partner. Reporting to the Business Relationship Manager, you will serve as the primary liaison between business functions and IT support teams. In this role, you will ensure the translation and understanding of the IT strategy to support IT productivity. About the Role: The IT Business Partner (ITBP) is tasked with managing the relationship between IT and specific business functions, understanding their unique goals and translating them into technology needs for IT development and implementation. The ITBP will collaborate with the Business Relationship Manager to create a comprehensive business systems roadmap, driving a digital transformation program to deliver digital services and enhance operational efficiencies. Responsibilities include overseeing the implementation, development, and support of business systems, ensuring alignment with company requirements and the digital vision. This highly visible role acts as the interface between IT, the business user community, Heads of Department, suppliers, EMR PMO, and Abellio Group IT on IT and business systems. About You:     

• Demonstrable extensive experience in managing business systems in a similar business environment.
• Desirable experience working in technology, with an emphasis on the application side of technology.
• Preferred qualification in project management: PRINCE2, AGILE.
• Potential end-user experience as a "super user" within a business function(s), with hands-on user experience of EMR application technologies.
• Awareness of ISO standards 27001, 27701, audit & compliance standards, GDPR, and security protocols.
• Proven experience in delivering IT change in a complex business environment.
• Demonstrable experience in developing cogent and compelling business cases and budgets.
• Strong service orientation with a flexible can-do approach.
• Good general knowledge of the Railway and associated systems would be preferred but not essential.
• A self-starter with   the ability to operate within a lean HQ environment, switching between strategic and operational activities.
• Excellent written, verbal, and presentation skills, with the ability to communicate at all levels within a large complex environment.
• Ability to communicate with business colleagues in a language style they are comfortable with, avoiding unfamiliar terms and references, with the capacity to translate non-technical requirements into technical specifications and vice versa.
• Possess a confident and measured manner with the ability to engage at all levels in the business.
• Show initiative and adaptability, with a willingness to tackle and resolve complex challenges or decisions.

If you are interested in this exciting opportunity, the next steps involve expressing your interest and initiating the application process. Address: PROSPECT HOUSE, 1 Prospect Pl, Millennium Way, Derby DE24 8HG, UK Timing:  Monday to Friday: 06:00 - 20:00 Phone:  03457 125 678 Email:  [email protected]