Visa Assistance: BLS Launches AI Voicebot Canada
BLS International Launches AI-Powered Voicebot for Visa Assistance in Canada
BLS International, a global leader in visa processing and consular services, has introduced an AI-powered voicebot to assist visa applicants in Canada. This innovation marks the first deployment of such technology in the visa services sector, aiming to enhance customer experience and operational efficiency.
Key Features of the AI Voicebot
- 24/7 Assistance: The voicebot provides round-the-clock support, addressing routine visa-related queries, guidance on documentation, and information on consular services.
- Operational Efficiency: By handling common inquiries, the voicebot reduces dependency on human agents, thereby decreasing wait times and improving service delivery.
- Multilingual Support: Initially launched in English, the voicebot is set to expand its capabilities to include over 22 languages in its next phase, catering to a diverse user base.
Strategic Vision
Shikhar Aggarwal, Joint Managing Director at BLS International, emphasized the company's commitment to technological innovation:
“Technology and innovation have always been integral to BLS International’s operational philosophy. We are proud to introduce the industry’s first AI-powered information solution, marking a significant step forward in enhancing the application experience for our customers in Canada.”
Future Developments
The AI voicebot is part of BLS International’s broader digital transformation strategy, which includes:
- AI-Powered Chatbots: To provide real-time, personalized responses to applicant queries.
- AI-Enhanced Email Response System: Aiming to streamline email communications with applicants.
- Quality Management System: Implementing tools to monitor and assess 100% of customer interactions, ensuring consistent service standards.
This initiative underscores BLS International’s dedication to leveraging advanced technologies to improve the visa application process and set new benchmarks in consular services.